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Customer Service
(EST. 9-5, Mon.-Fri.)

For questions regarding Birthverse
jewelry items contact:

Heavenly Designs

Email: cindyjames@birthverse.com

For questions regarding Birthverse cards and framed cards contact:

Pumpernickel Press
Email: web@pumpernickelpress.com

 

Shipping Information
(all orders sent from Virginia)

All jewelry orders, including key rings and framed baby bracelets, will be mailed using USPS and processed within 48 hours of receiving the order.

All card and framed card items will be shipped UPS or USPS within 48 hours of receiving the order.

Special Shipping
Please call for prices if special shipping arrangements (such as UPS next-day or two-day) are required.

Return Policy
If for any reason you are unhappy with your Birthverse purchase you may return it for a full refund for up to 30 days, excluding shipping.

Privacy Policy

When you place an order on this Birthverse site, you submit your name, billing address, shipping address, telephone and fax numbers, credit card number and expiration date, and email address. This information is safeguarded in our secure database and is used only for the limited purposes of processing your orders, administering our site, and notifying you of products and/or special offers that may be of interest to you (only if you select inclusion on our mailing list). We do not share or sell your private information.

Your information is kept on a Secure Server to protect it from outside parties. Security is provided through SSL, an industry standard that employs the latest 128-bit encryption technology to ensure that all transactions in your online store are secure. SSL is employed for all aspects of your online store that involve confidential information, such as customer address, email, and credit card information.

All products are the property of the manufacturers and designers of Heavenly Designs & Pumpernickel Press. By visiting our web site, you agree that you will not copy, print, download or otherwise reproduce any items shown.

Disclaimers

By visiting our web site you agree that neither Birthverse, nor its suppliers shall be liable for any direct, consequential or incidental damages arising out of any aspect of your order, including but not limited to products, printing or delivery, except for refund or replacement when products are defective in an amount limited to the price of the order.

Birthverse cannot warrant against late deliveries due to shipping delays, shipping carriers, discontinued stock, back-orders, or for any other reason. We promise to notify you of such occurrences in a timely manner.